Mental Health telephone and online services

ServiceFocusPhone numberOperating hours
EmergencyEmergency assistance00024 hours/7 days
NURSE-ON-CALLExpert health advice from a nurse1300 60 60 2424 hours/7 days
Area mental health services triageGenerally, the first point of contact for people seeking a specialist mental health response that will identify the urgency and nature of response requiredPhone numbers are available in each area24 hours/7 days
BeyondblueDepression, anxiety and related disorders1300 22 463624 hours/7 days
LifelineCrisis support, suicide prevention and mental health support services13 11 1424 hours/7 days
SANEPeople affected by complex mental health issues1800 187 26310am – 10pm weekdays
ARAFEMI Carer HelplinePeople affected by mental illness1300 550 2659am – 5pm weekdays

For specific groups in the community

ServiceFocusPhone numberOperating hours
Kids HelpLineTelephone counselling service for people aged between 5 and 25 / 24-hour service1800 55 180024 hours/7days
headspaceYoung people aged 12–251800 650 890Telephone: 10pm to 1am
Online counselling: 1pm to 1am
ParentlineParents and carers with children from birth to 18 years13 22 898 am–midnight/7 days
Safe Steps (Family Violence Response Centre)Family violence support1800 015 18824 hours/7 days
Gay and Lesbian SwitchboardGay, lesbian, bisexual, transgender and intersex (GLBTI) communities.9663 2939 or 1800 184 527Mon–Thurs 6 pm–10 pm
Fri–Sun 6pm–9pm
Sexual Assault Crisis Line VictoriaVictims/survivors of past and recent sexual assault1800 806 2925 pm–9 am/7 days
GrieflineSupport for experiencing loss and grief, Lines open from Midday to 3am 7 days per week1300 845 74512 noon–3 am/7 days
DirectLinePeople impacted by drug use1800 888 23624 hours/7 days
Family Drug HelpPeople impacted by drug use1300 660 0689am–9pm weekdays
SuicideLine VICPeople affected by suicide1300 651 25124 hours/7 days
PANDAPost or ante natal depression1300 726 3069 am–7 pm weekdays
Gambling helplineGambling1800 858 85824 hours/7 days
OCD and Anxiety helplineAnxiety disorders and depression1300 269 438 or 9830 053310am–4pm weekdays
MenslineMen dealing with relationship problems1300 78 99 7824 hours/7 days
Bush support linePeople in rural and remote areas1800 805 39124 hours/7 days
Suicide call back24-hour crisis support and counselling

Domestic Violence

1800 RESPECT (1800 737 732) – the national sexual assault, domestic and family violence counselling service.

Safe Steps 24/7 Family Violence Response Line on 1800 015 188 or visit for further information.

The Men’s Referral Service is also available on 1300 766 491 or via online chat at